Barracuda Networks Web Site Firewall 360

Barracuda Energize Updates provide Barracuda Networks appliance with the protection from the latest Internet threats. The team at Barracuda Central continuously monitors the Internet for new trends in network security threats and develops strategies to mitigate those threats. Depending on the appliance, Energize Updates include the appropriate definitions for spam, virus, content categories, spyware filter, intrusion prevention, IM protocols, policies, security updates, attacks and document formats. Updates are delivered on an hourly basis to ensure you always have the latest definitions and the most comprehensive protection.

Barracuda Energize Updates subscriptions is a reoccuring fee and must be purchased with any new Barracuda Networks appliance to provide complete protection from the latest Internet threats. Energize Updates subscriptions also provide:

• Basic Support which includes email support 24x7 and phone support between the hours of 9 am and 5 pm Monday through Friday Pacific time.
• Firmware Maintenance which includes new firmware updates with feature enhancements and bug fixes as they are made available.
• Security Updates to patch or repair any security vulnerabilities.
• Optional participation in the Barracuda Early Release Firmware program

With the Instant Replacement Service, Barracuda Networks provide next business day shipping of replacement hardware. If your Barracuda Networks product fails, Barracuda Networks will ship you a replacement unit within 1 business day so that you can get back up and running. Barracuda Networks will bill you pending return of the failed unit, but once the unit is received, you will be fully credited.

In addition, the Instant Replacement Service includes:

• Enhanced Support which provides phone and email support 24x7.
• Data migration service for Barracuda Spam Firewalls. Barracuda Networks will assist movement of data and configuration from the old product to the new product if the old data is accessible.
• Hard Disk replacement on Barracuda Networks models that have swappable raid drives. Barracuda Networks will ship via standard shipping a hard disk replacement. Customer must return the failed hard disk to Barracuda Networks.

This service is designed for corporate environments that cannot afford downtime.